PLEASE READ THE RETURN POLICIES AND UPON ORDERING, THE CUSTOMER UNDERSTANDS AND AGREES TO THE TERMS AS STATED:..
RETURNING DAMAGED / DEFECTIVE ITEMS
In cases of damage or defect, the return process can often be expedited by providing a digital image of the damage or defect (along with a clear description of the problem) in an email to our customer support team https://www.zazzle.com/about/ask?topic=My%20order&subtopic=Returns&showfields=true by filling out the CONTACT information. The customer may also send the photos and the typed or written description of the problem by mail to the address provided on the One Cup More website. In many cases, action (in the form of replacement, refund or account credit) can be taken as soon as substantiation of the claim has been provided by the customer either by email or by mail within 30 days of receiving the order from One Cup more.
If the damage / defect cannot be verified by emailing or mailing photos of the damaged items then the damaged item/s may be required to be returned to One Cup More at the return address located at the bottom of the website for inspection before a determination can be made as to the state of the product.
THE RETURN SHIPPING COST:
One Cup More will provide a prepaid return shipping label in cases where items have arrived in damaged condition or are confirmed by One Cup More representative to be defective.
For all other cases requesting a return that do not involve damaged items, return shipping costs with non-damaged items are the responsibility of the customer that will be accepted within 30 days after shipment was received. Upon receiving the returned items in good condition, support at One Cup More will credit the customer account with a refund.
Items Not Damaged, but Returned for Any Reason Received from One Cup
More in Good Condition:
Under no circumstance does One Cup More reimburse (or provide credit) for return shipping costs incurred by the customer for items not damaged upon receiving the order and returned for any other reason. Upon receiving the products by One Cup More in good condition without any damage to the items, the cost of the items will be credited back to the customer. If a product or products are damaged or defective due to the customer not properly packing the item/s by making arrangements by email with support at One Cup More as to how the return should be handled prior to placing the items back in transit to One Cup More then the customer will only not be credited for the damaged items.